Privacy Policy
Last Updated : July 02, 2026
At RIKI, protecting your privacy is one of our highest priorities. We are committed to safeguarding the personal information entrusted to us by our customers, partners, suppliers, employees, and website visitors.
This Privacy Policy explains how we collect, use, store, process, disclose, and protect your personal information whenever you access our website, communicate with us, request information, purchase products or services, participate in business activities, or otherwise interact with RIKI.
We believe in transparency and responsible data management. Our practices are designed to comply with applicable privacy regulations while ensuring that your information remains secure and is used only for legitimate business purposes.
Information We Collect
RIKI collects information to provide better services, improve customer experience, fulfill contractual obligations, maintain business relationships, and comply with legal requirements. The information we collect depends on how you interact with our website, products, and services.
Personal Information
- • Full Name
- • Company / Organization
- • Email Address
- • Phone Number
- • Postal Address
- • Job Title
Technical Information
- • IP Address
- • Browser Information
- • Device Information
- • Operating System
- • Website Usage Data
- • Cookies & Analytics Data
Sources of Information
RIKI collects personal information through various lawful sources depending on how you interact with our business, website, products, and services. Information is collected only when necessary to provide our services, respond to enquiries, improve user experience, or comply with legal obligations.
Information You Provide
We collect information that you voluntarily submit when you contact us, submit enquiry forms, request quotations, download brochures, register for events, apply for careers, subscribe to newsletters, or communicate with our team.
Automatically Collected
Certain technical information such as your IP address, browser type, operating system, device information, website pages visited, session duration, and referring websites may be collected automatically using cookies and analytics technologies.
Business Partners
We may receive limited information from authorized distributors, partners, suppliers, dealers, event organizers, or other trusted third parties when necessary to provide our products and services.
Public Sources
In some cases, we may obtain publicly available information from business directories, exhibitions, trade events, or publicly accessible professional platforms where permitted by applicable laws.
How We Use Your Information
RIKI uses your information only for legitimate business purposes. The information we collect enables us to provide quality services, improve customer experience, maintain business relationships, and comply with legal and regulatory obligations.
Customer Support
Respond to enquiries, quotations, service requests, warranty support, and customer communications.
Product & Services
Deliver products, process orders, maintain records, and improve our solutions and business operations.
Marketing
Share company news, product launches, promotional campaigns, invitations, and business updates where permitted.
Analytics
Understand website performance, visitor behaviour, and continuously improve user experience.
Security
Detect fraudulent activities, prevent unauthorized access, and maintain website security.
Legal Compliance
Meet legal obligations, regulatory requirements, contractual commitments, and protect RIKI's legitimate interests.
Third-Party Websites & Services
Our website may contain links to third-party websites, applications, or services for your convenience. These external platforms operate independently from RIKI and have their own privacy practices. We encourage you to review their privacy policies before sharing any personal information.
External Websites
Links to third-party websites are provided solely for informational purposes. RIKI is not responsible for the privacy practices, content, or security of any external website.
Third-Party Services
We may work with trusted technology providers, analytics platforms, cloud hosting partners, and communication services to improve our operations and deliver reliable digital experiences.
Information Security
RIKI is committed to protecting your personal information through appropriate technical, administrative, and organizational security measures designed to prevent unauthorized access, misuse, disclosure, alteration, or destruction of data.
Data Protection
Security controls protect stored information.
Secure Systems
Industry-standard technologies help safeguard communications and data.
Access Control
Access is limited to authorized personnel only.
Compliance
Security practices are reviewed regularly to support compliance obligations.
Data Retention
RIKI retains personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, enforce agreements, and maintain legitimate business records.
Retention Period
Information is retained only for the period necessary to provide services or satisfy regulatory requirements.
Secure Disposal
Once data is no longer required, it is securely deleted, anonymized, or disposed of using appropriate procedures.
Legal Obligations
Certain records may be retained longer where required by applicable laws, contractual obligations, or regulatory authorities.